Terms and conditions

The general terms and conditions set out below apply to all sales of goods by Josi and its partners through the online shop www.josi.ro to the Buyer and may be changed at any time by Josi without prior notice.

1. The parties involved

The following terms shall mean:

Buyer – a natural person / legal person or other legal entity that places an Order.

Seller – Josi, with the trade name Josi Logistic SRL, having its registered office at Piața de Gros Antrefrig, Strada Fântânica 36, București 021805, tax ID 30324050, Trade Register number J40/13956/2018.

Goods – any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.

Order – an electronic document that serves as a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and to pay for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and rights related to copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Site – the domain www.josi.ro and its subdomains.

2. Contractual documents

By placing an electronic Order on the website www.josi.ro, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller carries out its operations. The Order will consist of the following documents:

The Order (together with clear mentions of the delivery and invoicing details) and its specific conditions.

Terms and conditions.

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring an acknowledgement of receipt from the Buyer. The Seller never considers an unconfirmed order as having the value of a Contract.

The Order is confirmed electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date the order is registered. The general terms and conditions of sale form the basis of the Contract thus concluded.

3. Obligations of the Seller

The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver Goods that meet the requirements and specifications expressed by the Buyer in the Order;
The information presented on the Seller’s websites is for information purposes and may be changed by the Seller without prior notice. Product descriptions may be incomplete, but the Seller makes every effort to present the most relevant information so that the product can be used within the parameters for which it was purchased.

4. Intellectual and industrial property rights

The User/Buyer understands the intellectual property rights and will not disclose to any third party or make public any of the information received from the Seller.

All drawings, graphic and design elements that appear on the site, the name of the site and the graphic marks are registered trademarks owned by Josi and may not be taken over, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylised representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of Josi, which reserves all rights obtained in this respect directly or indirectly through licences of use and/or publication.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display or include any of the content elements above in any context other than the one originally intended by Josi, to include any content element outside the Site, to remove the marks signifying Josi’s copyright over the content elements, or to take part in the transfer, sale or distribution of materials created by reproducing, modifying or displaying the content elements, except with the express written consent of Josi.

5. Rights over the content of the site

The entire content of the site and its graphic elements, including but not limited to all content in text format, as well as the technical sources of all present and future services and facilities – unless another owner is expressly mentioned – the page sources and any other material transmitted in any form by and to Users (by viewing it directly on the site, through newsletters, etc.) belong to Josi.

The content of the site, regardless of the area of the site in which it is located and regardless of its type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal may only be made with the express, prior written consent of Josi. Therefore, copying, taking over, reproducing, publishing, transmitting, selling or distributing, in part, in full or in modified form, the content of this site or any part of it for purposes other than personal is prohibited, with the following exceptions:

(i) the reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments of the published articles (max. 400 characters) is permitted, provided the source of the information is specified with a link, in the following form: (Source: site name – link to the site content).

(ii) links to the website www.josi.ro are permitted, and the source of the information shall be specified after each link or at the end of the article, as follows: “Information provided courtesy of Josi – link to the site content”.

Users undertake to respect all copyright and related rights and any other intellectual property rights that the Site Administrator and its partners hold over or in connection with the website www.josi.ro.

Josi reserves the right to take legal action against any person and/or entity that infringes the above provisions in any way. Requests to use the content of the site for any purpose other than personal can be made by e-mail at office@josi.ro, marked “For the attention of the agency”.

Any person who transmits or publishes information or materials to the site in any way undertakes not to prejudice in any way the copyright that a third party might claim in connection with the materials and information transmitted in any way to the site, and the persons who send information or materials in any way understand and accept that any breach of this obligation cannot engage the liability of Josi in any way, but only the liability of those persons.

Josi may run advertising campaigns and/or promotions at any time in any section of the site, without this operation requiring the consent of the Users of the site. The spaces and the size of advertising campaigns and promotions do not require the consent of the Users of the site and may be changed at any time without prior notice.

Josi assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organised on the site, other than those organised strictly on the site.

6. Limitation of the site administrator’s liability

Josi assumes no obligation and gives no implied or express guarantee for the content of the site, or for the content provided by its partners or by the Users of the site. However, Josi will make all reasonable efforts to ensure the accuracy and the professional manner in which information is provided on the site, in order to gain and maintain the trust of Users in the site. In this respect, Josi will try to correct any reported errors and omissions as soon as possible.

The site administrator offers no guarantees whatsoever for the content of the site and can under no circumstances be held liable for any loss or damage that might result from the use of any part/sequence/page of the site or from the impossibility of using it, regardless of the cause, or from the misinterpretation of any provisions of the site content.

The information provided through the site is offered in good faith, from sources considered reliable. If any of the published articles or any other information falls under copyright law, we ask Users to contact us at the e-mail address office@josi.ro so that we can take the necessary measures. Users must also bear in mind that the information presented may include inaccuracies (e.g. technical data or typing errors). The site administrator will take all necessary steps to correct these aspects as soon as possible.

Users understand and accept that Josi does not guarantee:

that the information contained on the site is fully complete;

that the information entered by the Users of the website is real and correct, and it assumes no responsibility for the way visitors use it;

that the information or services on the site will satisfy all the requirements of Users, and Users assume full responsibility for their inappropriate use;

the results obtained by Users as a result of using the information or services available through the site, as Users use the information and services at their own risk;

that the services available through the site will work constantly, without interruption and without errors – in this respect, Josi assumes no responsibility for any damage that Users might suffer due to the temporary or faulty operation of the site, or for the use of information obtained by following links from the site to other sites (their use is at the Users’ discretion).

Users also understand and accept that Josi is not responsible for any inconsistencies, errors or omissions in the information provided on the site by Users. Users further understand and accept that Josi is released from any liability for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Users of the site expressly agree to hold Josi harmless from any judicial or extrajudicial action arising from the incorrect or fraudulent use of the site.

In cases of force majeure, Josi and/or its operators, directors, employees, branches, subsidiaries and representatives are fully released from any liability. Cases of force majeure include, but are not limited to, malfunctions of Josi’s technical equipment, failure of the internet connection, failure of telephone connections, computer viruses, unauthorised access to the Site’s systems, operating errors, etc.

Users agree to protect and indemnify Josi and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any claims, demands, actions, impositions, losses, damages, costs (including, without limitation, lawyers’ fees), expenses, judgments, decisions, fines, settlements or other obligations resulting from or related to any other action of Users in connection with the use of the site or of the services offered through it.

Josi gives no guarantee, either express or implied, regarding, among other things and without limitation, the operation of the website www.josi.ro, the information, content, materials or products on the site, or their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

7. Subscription of Users to newsletters and alerts

Users of the site have the possibility to receive newsletters and alerts by e-mail, and Users may opt out of receiving such notifications at any time with a single click on the unsubscribe link in the newsletter/alert received at the e-mail address explicitly entered at subscription.

Given that access to the products offered through the site is made through an active account, that is, based on a username and a password, we recommend that Users do not disclose these elements to third parties, even if they claim to be contacting you on behalf of the site.

Also, in order to ensure a higher level of security, at the end of your visit to the site we recommend closing the browser window you worked in or clicking “Sign out”/“Log off” on the page visited.

8. Cookie policy

A cookie is a text file containing small pieces of information that are sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie file sends information back to the site every time you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are valid only until you close your browser window. Cookies can be first-party cookies, which are set by the site you are visiting, or third-party cookies, which are set by a site other than the one you are visiting.

How does Josi use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the user experience. The cookies we use on our sites may fall into the following categories:

Strictly necessary cookies:

These cookies are essential for you to be able to browse the site and use the services you have requested, such as accessing the secure areas of the site.

We use this type of cookie to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and may be permanent or temporary. In short, our sites will not work properly without these cookies.

Performance cookies:

These cookies collect information about how visitors use a site, for example which pages are visited most often. These cookies do not collect information that identifies individual visitors. All the information collected by these cookies is aggregated and anonymous.

We use these cookies to:

produce statistics about how our sites are used;

measure the impact of our advertising campaigns.

These cookies may be permanent or temporary, first-party or third-party. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.

Functionality cookies:

These cookies allow a site to remember the choices you make (such as your username, language or the country you are in) and provide enhanced, more personal features. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymised and they cannot track your browsing activity on other sites.

We use these cookies to:

remember whether you have already benefited from a certain service;
improve the overall experience across the site by remembering your preferences.

Advertising cookies:

These cookies are used to limit the number of times you see an advertisement and to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising across the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and may be permanent or temporary cookies. In short, they are linked to the advertising services provided on our site by third parties.

Social media cookies:

These cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow content from www.josi.ro to be shared on those networks. Josi.ro does not control these cookies, so for more information about how they work please check the pages of the social networks.

How to manage and delete cookies

If you want to restrict, block or delete cookies, you can do so by changing the settings of your web browser. Using www.josi.ro without rejecting cookies or similar technologies indicates the visitors’ consent to our use of such technologies and to the processing of information.

9. Invoicing and payments

The price, the payment method and the payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods delivered, and the Buyer is obliged to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

For the correct communication of the invoice related to the Order, the Buyer has the obligation to update the data in its Account whenever necessary and to access the information and documents related to each Order existing in the Account.

By sending the Order, the Buyer agrees to receive invoices in electronic format as well, by e-mail, at the e-mail address mentioned in its Account.

10. Responsibilities

The Seller undertakes to ship the Goods and Services by door-to-door courier to the Buyer.
The Seller is released from the risks and responsibilities associated with the Goods and Services at the moment they are handed over to the domestic courier company with which the Seller works or to the Buyer’s representative.
The Seller will ensure the proper packaging of the Goods and Services and will ensure that the accompanying documents are sent.
The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods after delivery, and in particular for the loss of the products. The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfil any of their contractual obligations.
The Seller assumes no responsibility for the product descriptions presented on the site. The images are presented on the site as examples, and the products delivered may differ from the images and descriptions shown on the site in any way, due to changes in characteristics and design without prior notice. The Seller reserves the right to complete and change any information on the site without prior notice.
The Seller does not guarantee that the products displayed are in stock, and will therefore have the right not to deliver a certain order in part or in full if certain products no longer appear in the current offer or are not available.
If prices or other product details have been displayed incorrectly, including because they were entered incorrectly in the database, the Seller reserves the right to cancel the delivery of that product and to inform the customer as soon as possible about the error, if the delivery has not yet been made.
The Seller is not liable for damages caused by the site not working or by the impossibility of accessing certain links published on the site.
The maximum value of the Seller’s obligations to any customer in the event of non-delivery or improper delivery is the value of the amounts received by the Seller from that customer.
The products sold on the site are intended for personal use, and their resale is strictly prohibited, in accordance with the Fiscal Code.

11. Processing of personal data

In order to ensure that the right of the site’s users to the protection of personal data is respected, we have implemented specific protection measures, taking into account Romanian legislation and the requirements set out in Regulation (EU) 2016/679 – applicable throughout the European Union from 25 May 2018 (the “Regulation”).

Personal data means any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all necessary measures to ensure that your right to the protection of personal data is respected, and these conditions represent the notice established by Articles 13 and 14 of the Regulation, in which we explain why we collect your personal data, how we protect this data and what your rights are in connection with this data collection.

We encourage you to read this document carefully and to ask us for any additional information or clarification you consider necessary regarding the content of this notice.

1) General considerations regarding your personal data

In accordance with Regulation (EU) 2016/679, Josi will manage, securely and only for the specified purposes, the personal data provided by Users. Through these Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of Josi providing, under optimal conditions, internet services, goods and services supply, advertising, marketing and publicity services, and statistical services.

Josi carries out the following processing operations: collecting, recording, organising, storing, adapting, modifying, extracting, consulting, using and, in some cases, transmitting to third parties, exclusively on the regulated basis of a commercial contract that ensures the security and confidentiality of the data and respect for the user’s rights, the personal data of the Users of the site, in order to manage, maintain, improve and obtain information about the services it offers, and to prevent errors and information leaks through its own IT network, breaches of the law or of contractual terms.

The personal data to be collected may be used, including through automated profiling (for those Users who have given their explicit consent), to personalise as much as possible the services offered to Users through the site, as well as for marketing purposes. Automated profiling will not involve the data of minors, whose personal data is not processed for this purpose.

Personal data will be provided by Users, at their own choice, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, the User is asked for certain personal data, such as first and last name, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behaviour, as well as other personal information.

The User is solely responsible for all the data provided when creating the user account on the site. To confirm the data and the account, the User will be notified at the e-mail address declared when the account was created. This confirmation e-mail is intended to stop fraudulent actions by users who use other people’s e-mail addresses to create fictitious accounts. If you receive such a message without having registered on the site yourself, please send us an e-mail at office@josi.ro so that we can delete that account within a maximum of 3 working days. The e-mail will also contain, in PDF format, the version of this Contract in force.

The User’s profile form contains fields that can be edited if the User wishes to change or complete the data provided when creating the account.

The User is not obliged to provide this data; it is needed i) for records of the use of the site and ii) for providing the services through the site under optimal conditions, for announcing promotional campaigns, for advertising, for personalised marketing and publicity actions and for the User’s access to additional facilities. The User’s refusal to provide the requested data results in non-participation in the promotional actions organised through the site and in not using the facilities and additional services offered exclusively to Users with an account on this website.

The website can also be used if the User decides not to create a profile by providing personal data, with the exceptions set out in the Cookie Policy (an integral part of this Contract).

Under Regulation (EU) 2016/679 and Law no. 677/2001, Users have the right of access, the right to intervene on the data, the right not to be subject to an individual decision and the right to go to court. Users also have the right to object to the processing of personal data concerning them and to request the deletion of the data.

To exercise these rights, Users can make a written request to this effect, which they will send by e-mail to office@josi.ro marked “Personal data request”.

The site undertakes not to send spam messages (commercial messages for which it does not have the User’s explicit prior consent) and to use all available technical means to ensure the security and confidentiality of the user’s data.

The site reserves the right to close, without prior notice, the accounts and access of members who breach the Terms and Conditions, who engage in proven fraud, defamation or attacks on the security and confidentiality of the information on the site or of the company operating the site.

2) The personal data we collect, the legal grounds and the purposes of collection

Within the online communication relationship established between the site and the user, we collect and process your personal data; the collection and processing of this data is necessary for providing informative and promotional content to the user, after the user has voluntarily entered personal data on the site by accessing one or more of the sections: account creation, account update, newsletter subscription, online questionnaire, online form, in order to obtain personalised information or commercial benefits within the campaigns promoted on the site.

The legal grounds for collecting personal data on the site may be the following:

the data subject has given consent to the processing of personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the controller is subject;
processing is necessary in order to protect the vital interests of the data subject or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

The lists below present in detail the personal data collected, as well as the legal ground, the purpose and the duration of their collection. Providing the data indicated below is not mandatory in order to view the Website, except for the data relating to Cookies.

The data indicated is necessary only for providing specific services to the Users who send it.

Personal data we collect:

First and last name, e-mail address, telephone number, geographic location data, correspondence address, links to social media profiles

Legal grounds for collecting this data: 1), 6)

Purposes of collecting the personal data:

To provide access to content and answers to questions and requests sent by the user online, to send communications, offers and benefits consisting of access to services and products

Method and period of data collection:

In the secure database, until the user explicitly expresses the wish to have the data deleted or for up to 10 years after the user’s last activity on the site. After the 10 years, the data will be electronically anonymised.

Personal data we collect:

Cookies, timestamps (date and time of access), browsing history on the site

Legal grounds for collecting this data:

1), 6)

Purposes of collecting the personal data:

To monitor site traffic and access history, to build the content hierarchy and identify the content most relevant to the user.

Method and period of data collection:

3) How your personal data is stored, location, retention period

We will store your personal data for a period that does not exceed the period necessary to fulfil the purposes for which the data is processed, and, where we have a legal obligation to keep your personal data for a certain period of time, the retention period will be the one provided by law. Depending on the specific situation, this period will vary and may be between 1 day and 10 years.

For a good understanding of how your personal data is stored, of the location where it will be stored and of the exact period for which it will be kept in our records or systems, please refer to the information above.

In order to guarantee the user’s right to be protected with regard to the processing of personal data, for certain categories of data of a sensitive nature or likely to significantly affect rights, we implement special technical and organisational measures to protect these categories of personal data.

4) Users’ rights regarding personal data and how to exercise them

In order to protect data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present below; for any further details please do not hesitate to contact our Company’s data protection officer, using the following contact details: office@josi.ro, Piața de Gros Antrefrig, Strada Fântânica 36, București 021805, telephone 021 250 1085.

The right of access

The user has the right to obtain access to the personal data we process, as well as the right to obtain copies of it. At the user’s request, the first such copy will be provided by us free of charge, and any additional copies requested may be subject to a fee corresponding to the effort required to extract and format the data for transmission. The copy of the personal data can be provided either in electronic format or in physical format, depending on your request and the nature of the data requested. To request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, the request must be sent to the e-mail address office@josi.ro or by post or courier to the registered office of Josi.

The user also has the right to obtain any other relevant additional information (such as the reason for processing the personal data, the categories of personal data we collect, information on the processing and disclosure of this data and any other such information).

The right to rectification

The user has the right to obtain the rectification of any inaccuracies concerning the personal data we process. The user also has the right to have any incomplete personal data completed. Every user is encouraged to contact the site at office@josi.ro whenever they notice that there is an inaccuracy in their personal data or that the personal data processed by Josi is incomplete.

The right to erasure

The user has the right to the erasure of personal data. This right is not an absolute right, which means that the law establishes certain limitations on the exercise of this right (the “right to be forgotten”).

The right to restriction of processing

The user has the right to obtain the restriction of the processing of the personal data we collect and process, in particular where the accuracy of the data is contested, where the processing is unlawful or where the processing of this data is no longer necessary, according to the law.

The right to object

The user has the right to object to our processing of personal data, in particular where the processing is carried out for marketing purposes or on grounds relating to the user’s particular situation, in which case the user’s data must be anonymised in the site’s database as soon as possible after the objection is received, and the anonymisation must be confirmed to the user.

The right to withdraw consent

For personal data processed on the basis of consent, the user has the right to withdraw consent at any time, as easily as it was initially given. The withdrawal of consent will not, however, affect the lawfulness of the data processing we carried out before the withdrawal. The right to withdraw consent is not absolute, which means that there are cases in which the data will not be deleted following the withdrawal of consent (for example, where the personal data is used so that the site complies with a legal obligation). The withdrawal of consent applies from the moment it is registered and will be carried out within a maximum of 3 working days from registration.

The right to lodge a complaint with the competent authority

The user has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing regarding aspects of the processing of personal data by our Company.

Automated decision-making, including profiling, and the right to request that decisions based on the automated processing of data, or which significantly affect you, be taken by natural persons and not exclusively by computers

Personal data is collected and processed through an automated decision-making process in order to personalise the information and commercial communications addressed to you. Automated decision-making involving health data is based on your express consent.

Within these processes your data is protected by special security measures such as data encryption and advanced security at the database server level.

You have the right to request a change in the way your personal data is processed automatically, by requesting that the automated process be verified through human intervention. For this purpose please contact us at the e-mail address office@josi.ro.

5) Exercising your rights

So that the user can exercise the rights specified above, to ask us any question regarding these rights or to ask us for clarification regarding any of the provisions of this notice, please contact us at any time using the contact information.

How to send requests or complaints – contact person

To find out more about personal data, about how data is collected, processed and protected, or to ask for any clarification regarding what is mentioned in these Terms and Conditions, any user may contact the company’s data protection officer at any time, by e-mail at office@josi.ro or by post at Piața de Gros Antrefrig, Strada Fântânica 36, București 021805.

Force majeure

Neither party will be liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

12. Applicable law

This contract is governed by Romanian law. Any disputes arising between Josi and users/customers/buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

13. Changes to the terms and conditions

Josi has the right to change at any time and in any way any of the provisions contained in the Terms and Conditions, or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfil any other formality towards Users. Any change is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site at any time after the change has been made, and the non-acceptance of any change entails the obligation of that User to immediately stop accessing the site and/or using in any way the services offered through it.

Last updated: 13 May 2025